If the Customer want to use the right of withdrawal he must notify it within 10 working days after receiving the package at  area-commerciale@ncocommercio.com 

The products must be returned intact, placed in their original packaging complete in all its parts within 10 days of the withdrawal. The Customer shall arrange for shipment of products, except in cases where the product is not according to your order or damaged.

 The essential integrity of goods to be returned is an essential condition for the exercise of the right of withdrawal.
Once verified the integrity of the returned products within 30 working days from their receipt NCO will credit any amount already paid to the bank account indicated by the Customer, of which must be holder or co-holder.